Shipping Policy

PLEASE ENSURE YOU VERIFY YOUR USA or CANADA SHIPPING ADDRESS INCLUDING UNIT NUMBERS IF APPLICABLE PRIOR TO COMPLETING YOUR ORDER. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any parts of the address are incorrect. In addition, if your address in entered incorrectly, shippers may charge to correct the address or may return the parcel to us, which is extremely costly. If the incorrect address is your error, you will be billed for the fee. Shipping costs are non-refundable.

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As of December 19 2022, ALL orders are going through. We routinely switch shipping systems / packaging to ensure your order arrives safely to your shipping address. However, on the change if your order is lost, we offer a free full replacement, no questions asked.

 

a) Ordering from Sunset City is at the customer’s own risk. The customer agrees to be responsible to respect the laws of his/her own country. Therefore the purchaser promises in every situation not to put any legal action/claim towards our website, our company and any people working for our company.

 

b) We ensure that all paid orders will be sent out and packaged in a secured and discrete way. We use Canada Post expedited or express shipping services for all orders unless specified.

 

c) We only ship to individuals who are over the age of 19+

 

d) Satisfaction guaranteed, we ensure your products meet your expectations. However we are not liable if used in an incorrect way. If you have any questions regarding any product, please email admin@sunsetcity.ca

 

e) The payment from your order will show as "SSC *sq*" on your credit/debit card bank statement.

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